Innovation and Business Excellence Research and Surveys

A vital part of our mission at Innovation 360 is to transfer skills and knowledge to organizations and people in the GCC. In support of this goal, we are pleased to share the most recent and compelling research from iSixSigma Magazine, as well as articles based on our own experience leading business excellence initiatives around the world.

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Performance Excellence and Business Transformation - View All

Continuous Improvement in a Poor Economy

With dismal economic conditions taking a toll on most businesses, what is the impact on continuous improvement? This research explores how Lean Six Sigma companies are responding to the crisis, looking first at business operations overall and then at improvement programs themselves.

Performance Excellence Projects and ROI - View All

Lean Six Sigma Project Selection

This benchmarking study of project selection seeks to characterize how companies identify, prioritize and approve projects in their Six Sigma programs. The results reinforce the importance of a well-defined and well-constructed project selection process.

Voice of the Customer (VOC) - View All

The New Breed of Customer Metrics

Net Promoter Score (NPS) measures the percentage of people who are extremely likely to recommend a company's product or service (promoters) minus the percentage who are unhappy with their experience (detractors). The data shows that NPS is a more reliable indicator of future growth than customer satisfaction indices.

Practitioner Skills and Certification - View All

Best Lean Six Sigma Toolset

This research highlights which Lean Six Sigma tools practitioners should always reach for, which ones can stay shelved until the need arises, how people are trained in tool usage, and the differences in tool preference between manufacturing and service industries.

iSixSigma Global Salary Surveys - View All

2009 Global Six Sigma Salary Survey

The 6th Annual iSixSigma Global Salary Survey is based on the responses of 2,730 business improvement professionals currently employed as a Black Belt (BB), Master Black Belt (MBB), Champion or Deployment Leader (DL), Quality Professional (QP) or Quality Executive (QE). New this year, salary and bonus data in the narrative portion of the article is organized by role rather than by region.

Looking for specific innovation or business excellence research and surveys? Email us or call +971 4 319 7645.