Topic / Company

Leadership Development

Intuit

The organizational and process excellence (O&PE) training process at Intuit is designed to pull potential leaders out of their positions and place them in rotational leadership training that lasts 12 to 18 months. It is part of an organization-wide effort by Intuit to develop leadership talent internally in order to best fulfill the company’s mission.

Customer Service

Help Desk

Most computer help desks set standards for turnaround time. In this case, a manufacturing company found that the goal of resolving all help desk requests within five hours was not being met 88 percent of the time. A Six Sigma team improved helped desk response time and saved the company $586,000 annually as a result.

Employee Turnover

Black & Veatch

At Black & Veatch, HR leaders knew that new hires were not being successfully integrated, and the turnover rate was high. After gathering voice-of-the-customer (VOC) data, a Lean Six Sigma team recommended a Kaizen event structured on the DMAIC roadmap.

Cost Prediction

Seyfarth Shaw

Law firm Seyfarth Shaw is using Lean Six Sigma to map the delivery of services, identify places where there are inefficiencies and be able to better predict costs for clients. But the firm isn’t applying a “traditional” Six Sigma approach.

Manhour Reduction

JetStream Airways

When JetStream Airways installed new self-service check-in kiosks at several airports, the company did not see the reduction in reliance on check-in agents that they expected. A Six Sigma team identified ways for the company to increase kiosk use, resulting in $2.8 million in labor cost savings.

Workflow Optimization

Package Delivery

This Six Sigma project focused on eliminating late deliveries of packages in North America. The project team achieved a 92 percent reduction in defects, saving the company $1.2 million annually in direct expenses.

Ontime Delivery

PointRoll

PointRoll, an online ad agency, initiated Six Sigma because of rapid growth. The number of ad campaigns had increased from 150 a month to 1,000, and the small company was struggling to deliver. A Six Sigma team reduced errors and increased ontime delivery. 

Lost Revenue

ISSSP

The International Society of Six Sigma Professionals (ISSSP) is a globally oriented, membership-based small business with three categories of members. This Six Sigma project sought to minimize revenue lost from professional memberships that are not renewed. As a result, renewals increased by nearly 20 percent.

Software Development

IDX Systems

IDX Systems Corporation, a software development company with approximately 2,300 employees, is experiencing small business Six Sigma success, in particular as it applies to meeting software development deadlines.

Quality Output

Six Sigma Ranch

At the Six Sigma Ranch, Vineyards and Winery, the Six Sigma moniker on the label is not merely a gimmick. It's a testament to former GE employee Kaj Ahlmann's belief that applying statisical principles to the well-defined process of winemaking will result in a high quality wine.