Innovation and Business Excellence Webinars, Case Studies and Research

Some say that knowledge is power. At Innovation 360 Institute, we believe that sharing knowledge is more powerful than keeping it to yourself. That's why we pledge to always share with you the latest webinars, case studies, thought leadership and research on business growth and sustainability through innovation, business excellence and leadership development.

Webinar and Video Library - View All

Informational and educational webinars from Innovation 360.

Featured Webinar: Implementing Business Excellence and Innovation for Organizational Success and Sustainability
Innovation 360's President and CEO, Kamal Hassan, reveals how to make any organization more successful in the long-term using business excellence and innovation methods. (40 minutes)

Innovative Insights Library - View All

Articles and posts from our Innovative Insights blog.

Featured Article: 10 Reasons Why Suggestion Boxes and Idea Boxes Fail

When people ask for my advice on how to improve their innovation programs, one thing I usually suggest is to do away with their organization’s suggestion schemes and tear down the idea boxes. Why? Because it’s too tempting to substitute these methods in place of real innovation that adds customer and organizational value.

Case Study and Success Story Library - View All

Case studies and success stories from organizations in every industry.

Featured Success Story: Improving Private Equity Acquisitions

Using Lean Six Sigma to determine whether or not to buy a business may sound unusual. But for Kohlberg & Company, a private equity firm specializing in middle-market investing, the methodology is a key component in both its acquisition process and its strategy for managing the acquired organizations. 

Research and Survey Library - View All

Research and surveys conducted by iSixSigma and others.

Featured Research Article: The New Breed of Customer Metrics

Net Promoter Score (NPS) measures the percentage of people who are extremely likely to recommend a company's product or service (promoters) minus the percentage who are unhappy with their experience (detractors). The data shows that NPS is a more reliable indicator of future growth than customer satisfaction indices.

Methodologies and Best Practices Library - View All

Information, benefits and history of various Performance Excellence approaches.

Featured Methodology: Lean Process Management

Lean is a Performance Excellence methodology that strives to make both manufacturing and transactional business processes faster and more efficient. Lean practitioners are adept at identifying and eliminating “non-value-added” process steps – wasteful activities that don’t add value to the end product or service, and which customers, if given the choice, would not pay for.