Topic / Company

Business Transformation

Lonmin Plc

Lonmin Plc, a platinum group metals mining and refining company, is using Six Sigma to drive corporate and societal transformation. The sweeping changes made by Lonmin since its Six Sigma deployment have reached not only deep within the company’s corporate culture, but also out into the South African communities impacted by its mines.

Grassroots Deployment

Chevron

A small group of Chevron Corp. employees initiated a business unit deployment of Six Sigma eight years ago. The odds that it would spread enterprise wide were not good. But fueled by proponents’ zeal and impressive results, the grassroots effort crossed national and business unit borders as it won converts.

Electric Load Forecasting

Dominion

Dominion is one of the United States’ largest producers of energy. After a corporate merger, Dominion lost the flexibility to use its own generation to offset inaccurate load forecasts. A Six Sigma team helped the company refine its forecasting process.

Customer Service and Satisfaction

Scottish Power

Scottish Power (SP) Energy Retail processes 550,000 customer emails and letters annually using a computer-based scan and workflow system. Certain items required a response within a specific timeframe, which the company was struggling to meet. A Six Sigma team improved the correspondence response time.

Lost Revenue

AT&T

The goal of this AT&T project was to reduce non-billed inside wire dispatches in four states by 10 percent, corresponding to a $600,000 increase in annual revenue. A cross-departmental Six Sigma team far exceeded the original project objectives.