Contact us for Business Process Management Training    

Business Process Management (BPM) helps organizations in all industries, as well as government entities, align themselves with the voice of its customers by identifying the key aspects of service and value. This holistic management approach promotes business effectiveness and efficiency while striving for innovation, flexibility and integration with technology.

This 2-day training workshop provides an overview and discussion of the key Business Process Management (BPM) concepts and techniques required to transform a traditional, functionality-based organization into a process-centric and value-driven, innovative organization. Participants learn a systematic methodology for defining, planning, monitoring, measuring and managing business process performance. Additional concepts include Key Performance Indicators (KPI), Voice of the Customer (VOC) and Balanced Scorecard (BSC).

Who Should Attend: This training workshop is ideal for manufacturing and service-based executives, managers, supervisors and analysts, as well as business excellence and operational innovation champions and practitioners.

Length: 2 days

Key Topics:

• Business Process Management (BPM) Fundamentals
• Creating a BPM Enterprise
• Defining Organizational Vision and Mission
• Critical to Satisfaction Requirements (Voice Of the Customer)
• Defining Strategic Objectives
• Identifying Balanced Scorecard Metrics
• Key Business Processes
• Process Improvement Methodologies

For more information on the Business Process Management (BPM) training workshop, email us or call +971 4 319 7645.