This unique program teaches the fundamentals of business excellence and innovation, lessons which can be applied in any organization to optimize business processes, improve customer satisfaction, increase innovative problem-solving capacity, and add value to new products and services.

The program includes five two-day modules delivered over 2 weeks, following the Lean Six Sigma DMAIC roadmap (Define – Measure – Analyze – Improve – Control). In addition, each course includes carefully selected innovation tools and techniques, which increase process innovation and creative thinking. When taken in sequence, each course builds upon the previous ones to present a systematic methodology for business excellence and innovation.

Whether you’re interested in becoming a certified Lean Six Sigma Green Belt, or you’re looking to make a positive contribution to continuous improvement and innovation in your organization, this five-course series provides the knowledge and skills you need to be successful.

Program Benefits: After completing the Implementing Business Excellence and Innovation Methods program, participants will be able to:

• Understand how to promote and lead business excellence and innovation in their organization.
• Identify and scope high-impact improvement and innovation projects that maximize ROI.
• View processes from the customer’s point of view to add value and increase innovation.
• Understand and document processes to identify areas for improvement and innovation.
• Apply statistical analysis to process data to uncover the root source of process-based pain points and unmet “jobs to be done.”
• Apply a variety of improvement tools and innovation techniques that result in breakthrough process performance.
• Put systems in place to sustain process improvements and innovation for the long term.