Module Five: Maintaining Breakthrough Process Performance

Even the most beneficial process improvements and innovations can wither away due to resistance or lack of process controls. Business excellence and innovation experts help process owners and subject matter experts put systems in place to ensure the improvements and innovations are sustained over time.

Module Description:

This two-day module (in week 2) demonstrates how to continually monitor processes to detect any changes in performance. You also learn techniques for keeping the process stable over the long term.

Key Topics:

• How to document the improved process and related performance expectations using control plans and capability studies.
• How to design a control plan that keeps the process within performance limits.
• How to monitor process inputs to ensure optimal process output using Statistical Process Control.
• How to use time-based measurement techniques such as SPC to alert process owners of potential problems.
• How to virtually eliminate process performance issues through the art of mistake-proofing.
• How to use measure customer loyalty and increase innovation success using tools such as Net Promoter Score.