Module Two: Understanding and Documenting Process Performance

Every pain point or unmet need is part of a larger process. Understanding how that process operates is crucial to resolving the pain point or meeting the need. Business excellence and innovation experts, must know how to think systematically, as opposed to viewing problems in isolation, which rarely leads to a lasting solution.

Module Description:

This two-day module (in week 1) provides the structure and tools you need to effectively understand and document process performance. You also learn how to collect reliable data to help you make informed decisions about the process.

Key Topics:

• How to understand and document process flow at a macro level using tools like flow charts and process maps.
• How to understand and document process performance at a detailed level using current-state Value Stream Mapping.
• How to identify value-added process steps and eliminate unnecessary steps using the principles of Lean waste elimination.
• How to invigorate your problem solving skills using the scientific method of problem solving.
• How to refine the scope of a business problem using graphical analysis tools such as histograms, box plots and run charts.
• How to use basic inferential statistics to understand the voice of the process.
• How to set up an effective process measurement system that reduces measurement error and bias.
• How to plan for and collect data that provides a realistic picture of process performance.
• How to measure the true capability of a process.
• How to create a climate for process excellence and innovation using Lean techniques such as 5S and Standard Work.