Balanced Scorecards: Translating Strategy into Tangible Terms

Balanced Scorecards provide a method of translating high-level strategic goals into actionable projects and tasks. Typically, the organization develops a scorecard to describe how each strategic goal will be realized across four distinct perspectives: financial, customer, internal process and infrastructure. By breaking goals down into Objectives, Measures, Targets and Initiatives, Balanced Scorecards increase focus and clarity. Balanced Scorecards are a key component of Workshop One, Visualizing and Developing a Strategy for Business Transformation, part of the Leading Business Transformation program.